Refund and cancellation policy

Last updated 12 November 2026

Plans

If you buy a plan and haven’t downloaded any reels on it, you can ask for a full refund within 7 days of payment. After you’ve downloaded a reel on that plan, the payment is non-refundable, but you keep access until the plan ends.

Credit packs

Unused credit packs can be refunded in full within 7 days of purchase. Packs with any credits used are non-refundable.

Cancellation

Plans don’t renew automatically, so there’s nothing to cancel: a plan simply ends at the end of its period unless you renew it.

Failed payments and double charges

If money left your account but your plan or credits didn’t appear within 30 minutes, contact us with the order number. Any duplicate or failed charge is refunded in full.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 7 working days. To ask for a refund, email support@yourdomain.com with your registered mobile number and order number.